Order Policy
Downloadable Order Forms are available on our website, under the Contact Us section. When completing the dowloadable Order Form, include the following on the form:Contact information.Please include your name, shipping address and daytime phone number (in case we have to reach you).
Product information. Include the item number, a brief description and all applicable colors, size choices and any other applicable options when ordering. Phone, fax or mail your order to us.
When ordering via www.Excellent4kids.com please note that prices may vary from our printed catalog. Please allow up to 48 hours to process your order. If you have a rush situation or a deadline, please note that on your order, or call Customer Service.
Product Pricing
Prices are subject to change due to material cost and/or manufacturing cost increases. Excellent4kids.com reserves the right to correct any and all printed prices based on error.
Product Warranties
All products are covered under the Standard Commercial Warranty. Warranty details vary by manufacturer. If you have a product with a warranty claim, please contact Customer Service immediately.
Backorders and Delays
Unfortunately, backorders and delays occur. All products ship directly from the manufacturer, Excellent4kids.com can not control manufacturer inventory levels. If your product is not received in the within the noted shipping timeframe, please call.
Returns, Damages and Cancellations
Damages-If you receive a defective or damaged item, contact Customer Service immediately. Excellent4kids.com will coordinate with the manufacturer for replacement and return of damaged item
Returns-If you are dissatisfied with an item, contact Customer Service for return instructions and authorization. Return authorizations need to be requested within 10 days of delivery. Items MUST BE returned in its original package.
Important Note: Restocking fees including return freight charges will apply for all items returned for reasons other than damages or defects. Restocking fees are 30% of product total. Restocking fees are not applicable for damged or defective products.Excellent4Kids.com will arrange for pick-up and transportation of the return items. Credits are subject to final inspection of returned items. Allow up to 4 weeks for you to receive your credit.
Cancellations-If you place an order with Excellent4Kids.com, and want to cancel your order, cancellation MUST be received within 24 hours after your order has been placed, or Restocking fees may apply. Cancellations after 48 hours of your order being placed, Restocking fees will be applied. IMPORTANT NOTE-Any handling fees and processing fees are NONREFUNDABLE on ALL cancellations. Cancelled orders are subject to a 4% processing fee. Please allow four weeks to receive your credit. Credit will be given in the same method as the order was placed.
Payment Methods
We currently accept Visa, MasterCard, and Discover. Authorized Purchase Orders from state and local government agencies, public schools, Head Start Programs are accepted upon approval. Commercial institutions and other organizations may open a charge account, subject to credit approval. For a Credit Application, please call 888-875-5437, or download the Credit Application online at www.Excellent4kids.com. Tax-Exempt customers, please provide a copy of your Tax Exemption Certificate with your first order.
Shipping Policy and Receiving Your Order
If your order includes one or more items with a truck symbol or ships via truck, your minimum freight charge is $85. Total freight of your product(s) total will be calculated by shipping weight and ship to zip code.
It is better to group truck items from one manufacturer, it will save you money. We will recommend ways to save money, if available.
Inside Delivery: There will be an additional charge of $55 per order per inside delivery request. If you do not request inside delivery at the time you place your order, and you request it at the time of delivery, you will be billed $65 for the inside delivery.
Excellent4Kids.com will only accept orders from the 50 United States and it's official territories. For shipments to destinations outside the 48 contiguous United States, please call for a freight quote and our Customer Service personnel will assist you.
Shipping Timeframes
MOST orders ship within 14 to 21 business days.Some product lead times can take 6-8 weeks, depending on manufacturer's schedule. Outdoor equipment can have lead times extending to 12 weeks, depending on manufacturer's schedule. Important: Each manufacturer has their own delivery time schedules and vary with peak seasons. If you have not received your product within the normal time frame, please call customer service. If you have a deadline, please call customer service to insure your deadline can be met. If your order has items from more than one manufacturer, you will receive separate shipments from each manufacturer. Please call Customer Service if you have specific questions regarding ship times.
Before Signing for a Delivery
Please count all parcels and inspect the entire contents of your shipment at the time of delivery. Check for visible and concealed damages. Note any damages on the Bill of Lading before the driver leaves. Keep all packaging and paperwork. Call us immediately with any damage claims.
Helpful Hint: Know your rights! You have a right to inspect the merchandise before signing, if the cartons show any signs of damage.